Terms & Conditions

The Owner

Always Stylish is owned by Lisa O’Shaughnessy Limited a company registered in England and Wales under registration number 06776678. The registered address is 38 Carnarvon road, EN5 4LU, United Kingdom.

The Client

The Client is understood to be over the age of 18 or a minor with written parental consent. The owner reserves the right to check that the client meets the necessary requirements to contract and if not, to refrain from providing the service.

Appointments

Scheduled personal styling appointments start at 10am and depending on your styling service the last appointment starts at 3 or 4pm - if outside of London it will vary - Monday to Friday and Saturday 10am - 2pm.

If possible Sunday appointments are offered, but with an additional 20% surcharge.

Appointments are only confirmed once the owner receives a deposit or full payment. Until then the owner reserves the right to offer the appointment to other clients.

Deposit

To secure appointments, full payment is necessary if the booking is made less than 6 weeks in advance. If the booking is made over 6 weeks ahead, a deposit payment of £325 is required, then the balance is required 4 weeks prior to the appointment.

Full payment always being necessary in advance for a 2-hour in-person shopping or Saturday appointment, irrespective of the booking time.

The deposit will not be refunded if the client cancels the appointment.

The deposit can be transferred to a rescheduled booking.

The deposit will be applied towards the total cost of the service, which needs to be paid in full 2 weeks before the appointment date.

Rescheduling & Cancellations

To cancel an appointment, kindly provide a notice of 48 hours or more. The owner retains the right to levy a rescheduling fee of £50. However, cancellations due to illness, injury, or pregnancy are exempt from this charge.

The owner reserves the right to cancel the appointment if the client cancels more than once, without refund.

If the owner unfortunately has to cancel an appointment, the owner will offer to reschedule or to refund your money- within 24 hours. All refunds go directly back to the purchaser. Full payments are not refunded once a date has been booked in.

Method Of Payment

You can pay by Debit, Credit Card or PayPal through the website. Alternatively the owner will take BACS transfer, International BACS transfer, Wise and Western Union. Reasonable care is taken, in so far as it is in our power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part the owner cannot be held liable for any loss you may suffer, if our third party procures unauthorised access to any data you provide when accessing or ordering from the site.

Gift Vouchers

Personal styling gift experiences are valid Monday to Friday 10 am with the last appointments starting at 3 or 4pm if you are London based, start times vary for those based outside of London and on Saturdays from 10 am to 2pm. For 12 months from the date of issue. Extensions may be granted in certain situations, such as pregnancy or serious illness. After the initial 12-month period, a rescheduling fee of £125 will apply.

Specific days, dates or times cannot be guaranteed unless booked in advance.

If the recipient of the personal styling gift voucher finds it unsuitable, the owner Lisa O’Shaughnessy will refund up to 28 days from the date of purchase less a £50 admin fee. No refunds will be given after 28 days, or if the recipient has contacted the owner to book in, or if a date has been booked in.

The recipient of the gift voucher unless a minor is the styling client. All information is between the owner and the styling client will not be shared without the recipients agreement.

ONLINE E-Styling

The client understands when undertaking the online styling services that the style suggestions sent to them are based on the information given to them by the client. Alternative product can be suggested when items arrive, if the chosen items don’t fit/suit the client. Not liking the images on the page will be discussed between the client and owner to see whether it is appropriate to change the looks.

It is understood by the client that the owners role as stylist is to use their expertise to suggest ideas the client would not normally think of, or be able to visualise themselves in.

COVID-19

If you are required to quarantine due to contracting Covid your appointment will be rescheduled with no extra cost.

Travel Expenses

Additional travel fares for Wardrobe Edit sessions at your home apply if you are based outside of London Zone 6. These will usually include a train fare (Off Peak) and should a taxi be required.

Belongings

Clients are responsible for their belongings during the course of a personal shopping experience. Lisa O’Shaughnessy does not accept responsibility for any lost property during the course of style and shopping sessions.

Ongoing Support

Once your personal styling session is over, should you have any questions in the 2 weeks after get in touch by text, email or What’s App. Lisa O’Shaughnessy is unable answer the phone and conduct conversations when on client appointments.

Advice is not given on new items the client has bought independently.

Bespoke Clothing

A deposit of 50% is required for the owner to start your brief. Balance of payment is due when you receive the finished garment. After the design and fabric have been agreed on, any design changes to the brief instigated by the client are subject to additional payments.