Terms & Conditions

The Owner

Always Stylish is owned by Lisa O’Shaughnessy Limited a company registered in England and Wales under registration number 06776678. The registered address is 38 Carnarvon road, EN5 4LU, United Kingdom.

The Client

The Client is understood to be over the age of 18 or a minor with written parental consent. The owner reserves the right to check that the client meets the necessary requirements to contract and if not, to refrain from providing the service.

Appointments

Personal styling hours:

Monday to Friday: 10:00 AM to 3:00 PM (last appointment starts at 3:00 PM) for London-based clients. Start times may vary for clients outside of London.
Saturday: Between 10:00 AM and 2:00 PM.

Sunday appointments may be offered if feasible, subject to a 20% surcharge.

Repeat clients are defined as individuals who have used Always Stylish's services within the past two years.

Appointments are confirmed only upon receipt of a deposit or full payment. Until payment is received, the owner reserves the right to offer the appointment to other clients.

payment terms

To secure an appointment, the following payment terms apply:

Bookings made less than 6 weeks in advance: Advance full payment is required in at the time of booking.
Bookings made more than 6 weeks in advance: A deposit of £325 is required, with the balance due 2 weeks before the appointment.
Specific cases: Full payment is always required in advance for a 2-hour in-person shopping session or for Saturday or Sunday appointments, regardless of the booking timeframe.
Extra Hour: Additional hours are payable within 24 hours following the appointment.

The deposit is non-refundable if the client cancels the appointment.
The deposit can be transferred to a rescheduled appointment.

The deposit is applied toward the total service cost, which must be paid in full 2 weeks before the appointment date.

Rescheduling & Cancellations

To cancel an appointment, a minimum notice period of 48 hours is required. The owner reserves the right to impose a rescheduling fee of £125 if an appointment is cancelled twice without sufficient notice or valid justification.

Cancellations arising from illness, injury, or pregnancy shall be considered valid and acceptable grounds, provided sufficient evidence or documentation is furnished, if required.

The owner reserves the right to cancel an appointment without refund if the client cancels more than once without valid justification. If two consecutive weekend appointments are cancelled without valid reasons, future weekend appointments will no longer be available.

Full payments are non-refundable once a booking has been confirmed.

In the event that the owner is required to cancel an appointment, the owner will offer a rescheduled date or a full refund - processed within 24 hours. All refunds will be issued directly to the original purchaser.

Method Of Payment

You can pay by Debit, Credit Card or PayPal through the website. Alternatively the owner will take BACS transfer, International BACS transfer, Wise and Western Union. Reasonable care is taken, in so far as it is in our power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part the owner cannot be held liable for any loss you may suffer, if our third party procures unauthorised access to any data you provide when accessing or ordering from the site.

Gift Vouchers

Personal styling gift experiences are valid for 12 months from the date of issue and are available during the following times:

Monday to Friday: 10:00 AM to 3:00 PM (last appointment starts at 3:00 PM) for London-based clients. Start times may vary for clients outside of London.
Saturday: 10:00 AM to 2:00 PM.

Extensions may be granted in exceptional circumstances, such as pregnancy or serious illness. After the initial 12-month validity period, a rescheduling fee of £125 will apply.

Specific days, dates or times cannot be guaranteed unless booked in advance.

If the recipient of a personal styling gift voucher finds it unsuitable, a refund may be requested within 28 days of purchase, subject to a £50 administration fee. Refunds will not be issued under the following conditions:

More than 28 days have passed since the date of purchase.
The recipient has contacted Lisa O’Shaughnessy to initiate the booking process.
A date has already been scheduled for the styling session.

The recipient of the gift voucher unless a minor is the styling client. All information is between the owner and the styling client will not be shared without the recipients agreement.

ONLINE E-Styling

When engaging in online styling services, the client acknowledges that the style suggestions provided are based on the information they have shared. If the recommended items do not fit or suit the client upon arrival, alternative products can be suggested.

If the client is dissatisfied with the styling images provided, this will be discussed with Lisa O’Shaughnessy to determine whether adjustments to the looks are appropriate.

The client understands that the stylist’s role is to use their expertise to propose ideas and styles that the client may not have considered or visualised for themselves.

COVID-19

If you are required to quarantine due to contracting Covid your appointment will be rescheduled with no extra cost.

Travel Expenses

Additional travel fares for Wardrobe Edit sessions at your home apply if you are based outside of London Zone 6. These will usually include a train fare (Off Peak) and should a taxi be required.

Belongings

Clients are responsible for their belongings during the course of a personal shopping experience. Lisa O’Shaughnessy does not accept responsibility for any lost property during the course of style and shopping sessions.

Ongoing Support

Once your personal styling session is over, should you have any questions in the 2 weeks after get in touch by text, email or What’s App. Lisa O’Shaughnessy is unable answer the phone and conduct conversations when on client appointments.

Advice is not given on new items the client has bought independently.

Bespoke Clothing

A deposit of 50% is required for the owner to start your brief. Balance of payment is due when you receive the finished garment. After the design and fabric have been agreed on, any design changes to the brief instigated by the client are subject to additional payments.